Delete your account
You can delete your Pool account at any time. Deletion is permanent and removes your profile and the data tied to it as described below. You do not need to contact us to delete your account, but you can if you prefer or no longer have the app installed.
Option 1: delete inside the app (fastest)
- Open Pool and go to the Profile tab.
- Scroll to the bottom of the screen.
- Tap Delete account.
- Confirm. Your account is deleted immediately and you are signed out.
Option 2: ask us to delete it
Email support@pooluchicago.org with the subject "Delete my Pool account" from the address you signed up with. If you write from a different address we will reply to your account email to confirm it is really you. We complete deletion requests within 7 days and confirm by email.
What is deleted
- Your account, sign-in credentials, and profile (name, preferred name, house, class year, preferences).
- Your deal claims, bookings, saved deals, and redemption history.
- Your friends list, invites, referral links, streaks, leaderboard entries, and Pool Wrapped data.
- Your push notification tokens, so no further notifications are sent.
- Your analytics and crash-report identifiers are unlinked from you.
What may be kept, and for how long
- Redemption counts that restaurants rely on stay in aggregate form with no link to you. A restaurant cannot look up who you are from them.
- If your account was closed for fraud or abuse of deals, we may keep your email address and device identifier on a block list so the ban cannot be bypassed.
- Records we must keep to comply with law or resolve a dispute, for as long as the law requires.
- Copies in encrypted backups, which are overwritten on a rolling basis within 30 days.
Full details are in our Privacy Policy.
Questions
Anything unclear? Email support@pooluchicago.org or use the contact page.